These Terms of Service ("Terms") are a binding agreement between RITALIX EVENTS LTD, a company registered in England and Wales under company number 14646296, registered office 129 Station Road, London, England, NW4 4NJ ("we", "us", "RMAflow"), and the organisation or individual that creates or uses a RMAflow workspace ("Customer", "you"). By creating an account, creating or joining a workspace, or using the service, you accept these Terms. If you accept on behalf of a company, you confirm you are authorised to bind it.
1. The service
RMAflow is an online platform for logging, tracking and managing product returns, refunds, suppliers and related team collaboration (the "Service"). We may improve, change or discontinue features from time to time and will give reasonable notice of any material reduction in core functionality.
Optional AI-powered reading assists with data entry but may be inaccurate. You must review its output; it does not decide refund eligibility or execute payments. Parcel labels identify returns and show your configured address; they are not prepaid carrier postage. Customer label links provide limited label information to anyone holding the link, so share them only with the intended customer or courier.
2. Accounts and workspaces
- You must be at least 18 and give accurate information.
- The person who creates a workspace is its owner. Owners and admins control who is invited, their roles and access, and are responsible for their users' activity.
- Keep your login details confidential and tell us promptly at events@ritalix.com about any unauthorised use.
- People invited to a workspace use it under the Customer's authority; the Customer is responsible for their compliance with these Terms.
3. Plans and fees
The Service is currently offered free of charge. If we introduce paid plans, we will tell you at least 30 days in advance, and paid features will only apply once you choose a plan. Any future fees, renewal and cancellation terms will be shown before you agree to pay.
4. Your data
You keep all rights in the information you or your users enter, including customer, product and supplier details ("Customer Data"). You grant us a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service. You are responsible for having a lawful basis to enter personal data about your own customers into the Service, and for the accuracy and legality of Customer Data.
For personal data in Customer Data, you are the controller and we act as your processor. We will process it only on your documented instructions (these Terms and your use of the Service), keep it confidential, apply appropriate security, use only vetted sub-processors, help you respond to data-subject requests, notify you without undue delay of a personal data breach, and delete or return it when you close your workspace. See our Privacy Policy.
5. Acceptable use
You must not use the Service unlawfully or fraudulently, attempt to access other companies' workspaces or data, bypass any access control or rate limit, upload malware, or send spam or abusive content. We may suspend accounts that do.
6. Third-party services
The Service relies on third-party providers such as cloud hosting and sign-in providers (for example Google). Their own terms apply to your use of them, and we are not responsible for them.
7. Our intellectual property
The Service, its software, design and the RMAflow brand belong to RITALIX EVENTS LTD and its licensors. You may not copy, resell or reverse-engineer the Service except where the law allows. Feedback you give us may be used freely.
8. Support access
We provide support by email at events@ritalix.com. When you ask for help, authorised staff may access your workspace only to investigate and resolve the issue.
9. Availability and security
We use reasonable efforts to keep the Service available and secure, but it is provided "as is" and may occasionally be interrupted for maintenance or reasons beyond our control. You should keep your own exports of important data; the Service provides an export tool in Settings.
10. Suspension and termination
- You can stop using the Service at any time. A workspace owner can delete the workspace from Settings, which permanently removes its data.
- We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will give notice first.
- After termination, we delete Customer Data within 30 days, except where we must keep it by law.
11. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, or loss of profits, revenue, data or goodwill, and our total liability in any 12-month period is limited to the greater of £100 and the fees you paid us in that period.
12. Indemnity
You will compensate us for third-party claims arising from Customer Data you enter without the right to do so, or from your breach of these Terms.
13. Changes to these Terms
We may update these Terms. If changes are material, we will notify workspace owners and ask users to accept the new version before continuing. Continued use after the change takes effect means you accept it.
14. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep any mandatory protections of the country where you live.
15. Contact
RITALIX EVENTS LTD, 129 Station Road, London, England, NW4 4NJ · events@ritalix.com